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Refund policy

Cancellation policy

Consumers have a fortnightly right of withdrawal.

RIGHT OF RESCISSION

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the last goods.

In order to exercise your right of revocation, you must inform us (Rüdemann & Ernst GmbH Sülldorfer Heideweg 11, 22589 Hamburg, Germany) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form, but this is not mandatory.

In order to comply with the cancellation period, it is sufficient to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

CONSEQUENCES OF THE REVOCATION

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choice of a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if such loss of value is due to handling of the goods which is not necessary for the purpose of checking their condition, properties and functioning.

Note for returns: If your return should cause you to fall below the shipping cost exemption limit, we reserve the right to charge the shipping costs retroactively. These will then be deducted from the order value of the returned goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

SAMPLE WITHDRAWAL FORM

(If you want to cancel the contract, please fill out this form and send it back to us).

-To Rüdemann & Ernst GmbH Sülldorfer Heideweg 11, 22589 Hamburg, Germany, info@ruedemann-ernst.de

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of communication on paper)

- Date

(*) Delete as applicable.

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