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Terms of service

General terms and conditions of business

1. SCOPE OF APPLICATION

    For all orders via our online shop by consumers and entrepreneurs the following terms and conditions apply.

    Consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.

    In relation to entrepreneurs, these General Terms and Conditions shall also apply to future business relations without us having to refer to them again. If the entrepreneur uses conflicting or supplementary General Terms and Conditions of Business, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.

    2. CONTRACTUAL PARTNER, CONCLUSION OF CONTRACT

      The purchase agreement is concluded with Rüdemann & Ernst GmbH, Sülldorfer Heideweg 11, 22589 Hamburg, Germany, Managing Director Jan Hrdlicka, e-mail: info@ruedemann-ernst.de , Register Court: Hamburg District Court, Register Number: HRB 163177.

      The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can put our products into your shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. By clicking on the order button, you place a binding order for the products in the shopping cart. The confirmation of receipt of your order is sent by e-mail immediately after sending the order.

      When the contract with us is concluded depends on the payment method you have chosen:

      Prepayment
      The contract is concluded with the sending of the order. You will immediately receive an order confirmation by e-mail with our bank details.

      PayPal, PayPal Express, ApplePay, ShopPay
      During the ordering process you will be redirected to the website of the online payment provider. There you can enter your payment details and confirm the payment order to the payment provider. After placing your order in the shop, we will ask the payment provider to initiate the payment transaction and thereby accept your offer.

      IMMEDIATELY Bank Transfer
      After placing the order you will be forwarded to the website of the online provider IMMEDIATELY Bank Transfer, where you confirm the payment order to IMMEDIATELY Bank Transfer. Thereby the contract with us is concluded.

      Direct debit via PayPal Plus, credit card via PayPal Plus, PayPal Plus invoice
      During the order process you will be forwarded to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we will ask PayPal to initiate the payment transaction and thus accept your offer.

      3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE

      The language available for the conclusion of the contract is German. The text of the contract is not stored by us.

      4. TERMS OF DELIVERY

      Shipping costs are added to the stated product prices. You can find out more about the shipping costs in the offers.

      Note for returns:
      If you should fall under the free shipping limit due to your return, we reserve the right to charge the shipping costs retroactively. These costs will be deducted from the order value of the return.

      If we have not expressly stated otherwise in the product description, all items offered by us are ready for immediate shipment. A delivery takes place here at the latest within 5 working days. In the case of payment in advance, the period for delivery begins on the day after the payment order is sent to the bank responsible for the transfer, and for all other payment methods on the day after the contract is concluded. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period shall end on the next working day.

      5. PAYMENT

      In our shop you can choose between the following payment methods:

      prepayment

      If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

      cash on delivery

      You pay the purchase price directly to the deliverer. If you choose the payment method cash on delivery, additional cash on delivery fees of 5.90 Euro will be charged (including 2 Euro collection fee of the deliverer).

      PayPal, PayPal Express, ApplePay, ShopPay

      During the ordering process you will be redirected to the website of the respective online payment provider. In order to be able to pay the invoice amount via the respective payment provider, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we request the respective payment provider to initiate the payment transaction. You will receive further instructions during the ordering process. The payment transaction will be carried out automatically by the respective payment provider immediately afterwards.

      IMMEDIATELY Bank transfer

      After placing the order you will be redirected to the website of the online provider IMMEDIATELY transfer. In order to pay the invoice amount via IMMEDIATELY bank transfer, you must have an online banking account with PIN/TAN-procedure activated for participation in IMMEDIATELY bank transfer, legitimize yourself accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by SOFORT Überweisung and your account will be debited.

      Direct debit via PayPal Plus, credit card via PayPal Plus, PayPal Plus invoice

      During the ordering process you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal Plus using one of the supported payment methods, no PayPal account is required. During the credit check carried out by PayPal, mathematical-statistical methods are used to calculate a rating with regard to the probability of a payment default (so-called calculation of a scoring value). PayPal uses the calculated scoring value as a basis for its decision to provide the respective payment methods. The calculation of a scoring value is done according to recognized scientific methods. For further information, please refer to Paypal's privacy policy at https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE. The payment transaction will be carried out automatically by PayPal immediately afterwards.

      6. RETENTION OF TITLE

      The goods remain our property until full payment has been received. For entrepreneurs, the following applies additionally: We reserve the right of ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the goods subject to retention of title with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

      7. TRANSPORT DAMAGE

      If goods with obvious transport damages are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

      8. PROTECTION OF MINORS

      Our offer, in particular of alcoholic beverages, is directed exclusively to persons of full age. Rüdemann & Ernst GmbH requires all customers to confirm that they are of legal age. By accepting our general terms and conditions through your order, you confirm that you are of legal age and assure us that you are over 18 years old. Furthermore, you assure us that the information you have provided regarding your age, name and address is correct. You are also obliged to ensure that only you yourself or persons of legal age authorised by you to receive the delivery accept the delivery of alcoholic beverages. Contraventions automatically lead to the invalidity of the contract. Rüdemann & Ernst GmbH reserves the right to take legal action as soon as we become aware of an order that has been placed using false information regarding the age of majority.

      9. WARRANTY AND GUARANTEES

      The statutory liability for defects shall apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

      10. DISPUTE RESOLUTION

      The European Commission provides an online dispute resolution (OS) platform, which you can find here https://www.ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

      11. FINAL PROVISIONS

      If you are an entrepreneur, German law shall apply to the exclusion of the UN Sales Convention.

      If you are a merchant in the sense of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

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